Billing Policy

fresnomanatees@gmail.com

REQUIREMENTS

Membership dues are required to be paid to provide members unlimited monthly access to the Fresno Area Manatee Masters program (FAMM). All members must be a currently registered member with U.S. Masters Swimming. Membership dues are non-refundable and non-transferable. Members are required to pay membership dues (monthly) whether you choose to attend workouts or not. Refunds are not issued for not attending workouts. If you plan to be away for an extended period of time, please review our membership suspend account policy below.

PAYMENT SCHEDULE

Membership benefits are offered on a monthly basis. Membership is not offered on a daily or weekly basis. Therefore, dues are not prorated. For example, if a member joins before the 20th of a particular month, they will be charged dues in full the day they join for unlimited access to the FAMM program. Members joining the 20th of a particular month or after will be charged beginning the 1st of the following month. If a member cancels after the 1st of a particular month, the cancellation takes effect on the 1st of the following month.

Members will be billed automatically on the first of every month.

Dues are charged automatically on renewal dates (first of the month the next payment is due). Members will continue to be charged on your renewal date unless you request cancellation in writing (See cancellation policy below.) FAMM reserves the right to amend the date on which payment is due. FAMM reserves the right to draft all amounts owed by the member using the credit card provided to FAMM unless the member explicitly revokes authorization to use an account.

CANCELLATION

If a member wished to cancel membership, the member must submit the request in writing to fresnomanatees@gmail.com at least six days prior to the first of the month you wish to stop membership. For example, if you wish to cancel your membership beginning October 1st, you must submit your cancellation request by September 25th.

RATE INCREASE

FAMM reserves the right to increase membership rates at any time upon providing notice of such increase to the member not less than thirty (30) days prior to the effective date of the dues increase. Notice by electronic mail to a member’s registered email address shall be deemed adequate notice of any increase in dues.

CREDIT CARD FAILURES

Members are responsible for maintaining a current credit card on file at all times. You will be subject to late fees and membership cancellation for dues not paid within thirty days of the due date and for not maintaining a current credit card on file.

SUSPEND MEMBERSHIP

Members can request to suspend monthly billing for a period of time up to 3 consecutive months by submitting a request at least six days prior to the month they wish to halt billing. Members must indicate when billing should resume.

REJOINING FAMM

Returning members must re-register when rejoining FAMM to confirm current contact and payment information. Dues must be paid before attending your first practice. To rejoin, send a request to fresnomanatees@gmail.com.

PAYMENT BY CHECK

Credit card payments are preferred over check payments. However, if you prefer sending payment by check, the payment is due by the first of the month. Payments can be mailed to Fresno Area Manatee Masters or F.A.M.M, PO Box 1484, Fresno, CA, 93716.  A $35 fee will be assessed for bounced/returned checks. 

Questions – fresnomanatees@gmail.com

Please retain a copy of this policy for your records.